FAQ / How To – HGS Hosting

Go to the Service/Prices page and click on your desired service, fill out the form and submit.
Go to our Discord and Say you would like service anywhere.
Go to our Contact Us page and call or text for new service.

You can use FileZilla if you want to but you don’t have to.
Unlike other hosting companies HGS lets you have complete control over your Vm.
You get to manage all of your files directly.
You can transfer folders and files threw your remote connection.
If you have moderators or devs that require the use of FileZilla you can use it.

Payments are through PayPal.
E-bills are sent to the email associated with the account on the 29th of every month.
You have 10 days after the 29th to make the payment before the payment is over due.
A reminder email will be send 3 days before the due date “The 10th day after the 29th”.
Any account in over due status will receive a $5 late fee.
A over due email will be sent out 1 day after over due status.
Any account not paid by the next bill date will be suspended.
Any account unpaid for two billing periods will be considered abandoned and deleted.
You can start, cancel, upgrade or downgrade services at any time.
Any changes made to the account will reflect on the next bill or next months bill depending on date of change.

VM log in issues.

What is my HGS ID

Your HGS ID is one of two things.
If you host a web site with HGS your ID is your web site. For example HGS ID = hgshosting.com
If you have a VM with HGS your ID is the number that you put at the end of your login for RDP. For example rdp.hgslogin.com/#### HGS ID = ####